EXCHANGE ONLY POLICY

Sale items (if applicable)
Only regular priced items may be exchangeable, unfortunately sale items cannot be exchanged.

Exchanges ONLY (if applicable)

To be eligible for an exchange your item MUST BE unused and in the original packaging that you received it. Exchanges MUST BE done within 7 days after purchase date. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cindyscollection.shop@gmail.com and we will provide you with the address to send the defective or damage item. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to the address that we provide to you via email. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.